Privacy Policy - VoomMax

VoomMax Privacy Policy

Last Updated November 1, 2024

VoomMax (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. We recognize the importance of safeguarding your personal data and addressing any concerns you may have regarding how such information is collected, used, and maintained. In addition to this Privacy Policy, we have implemented internal procedures and practices to ensure that your personal information is handled by applicable laws and this Privacy Policy. We adhere to the principles of privacy by design and have established privacy and security teams dedicated to ensuring the proper handling and protection of your personal information.

This Privacy Policy governs the collection, use, disclosure, transfer, storage, retention, and other processing of information provided by individuals who access or use VoomMax’s services, including websites, mobile applications, and related products or programs (collectively, the “Services”). This Policy applies whether you are engaging with the Services as an individual, a sole proprietor, or as a representative of a business entity.

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you have any questions or require further clarification, you may contact us via email at info@voommax.com

Information We Collect About You

We gather personal information through various methods, such as when you:
Request details about VoomMax or its offerings.
Browse the VoomMax website or use the mobile app.
Create or register for a VoomMax account or other services.
Interact with prompts, forms, or participate in other engagements on the platform.
Go through identity or account verification steps, log into your account, communicate with us, complete surveys, upload content, or otherwise engage with our services.

This information, referred to as “Account Data,” may include the following categories:
Identification Information: Your name, email, postal address, phone number, signature, passport, driver’s license, Social Security number, taxpayer ID, or other government-issued identifiers.
Financial Information: Bank account details, payment card numbers, and ownership details.
Tax Information: Data required for tax reporting and compliance.
Transaction Information: Details about payment transactions, including involved parties, descriptions, amounts, billing and shipping information, as well as the devices and payment methods used.
Other Information: Any additional data you voluntarily provide, such as responses to surveys, participation in promotions, suggestions, referrals, or other interactions with the services.

How We use your Information

At VoomMax, we take your privacy seriously. The personal information we collect may be used for the following purposes:

1. Enhancing Customer Service: We utilize your information to improve the quality of our customer service and ensure more effective communication.
2. Communications: The email address you provide for transaction purposes may be used to send updates related to your order. You may also receive occasional emails regarding company news, product updates, promotions, or other related information.
3. Processing Transactions: Your information is used to facilitate transactions. This data will not be sold, shared, or otherwise transferred, except to our trusted service providers in accordance with our Terms of Use and Service Agreement.
4. Technical and Product Support: We may use your information to contact you for technical, customer, or product-related support.
5. Billing and Collections: Your information is used for billing, invoicing, and collecting payment for services provided.
6. Fulfilling Requests and Providing Services: We use your information to respond to inquiries and deliver the services or content you have requested.
7. Contractual Obligations: Your data may be processed to fulfill any contractual obligations as outlined in our Terms of Use and Service Agreement.
8. Consent-Based Use: We may use your information for other purposes, provided we obtain your explicit consent.
9. Specified Purpose: Your information may be used for purposes we specifically explain at the time of collection.
10. Website Analytics: We analyze user interactions on our website to improve functionality and the overall user experience.

We are committed to protecting your personal information and using it responsibly, in line with our privacy practices and the terms under which you engage with us.

Disclosure of Your Information

VoomMax may share your personal information under the following circumstances:

1. Legal Compliance: We may disclose your information to comply with laws, respond to legal processes, or protect against physical harm or financial loss. This includes defending users’ rights to anonymity when appropriate.
2. Affiliated Service Providers: We work with trusted service providers to assist in delivering our services, and they are bound by strict confidentiality agreements, using your information only as necessary for these services.
3. National Security: We may disclose personal information as required to meet national security obligations.
4. Protection of Rights: Your information may be shared to protect and defend the rights or property of VoomMax, our users, or third parties, as permitted by law.
5. Business Transactions: In the event of mergers, acquisitions, or asset transfers, your information may be disclosed to potential buyers under confidentiality agreements.
6. Third-Party Marketing: We may share your information with third parties for marketing purposes unless you opt out.
7. Service Interactions: Your information may be shared with other users you interact with, including customers receiving invoices.
8. Aggregated Information: We may share non-identifiable aggregated user information without restriction.
9. Consent-Based Sharing: We may disclose your information with your consent or as directed by you when you share it.
10. Business Partnerships: Your information may be disclosed to third parties you engage with for products or services, as well as with service providers involved in advertising, fraud detection, and payment processing.
11. Emergency Situations: Disclosure may occur in response to emergencies.

This Privacy Policy is not applicable to third-party websites, applications, or software that connect with our Services, nor to any other external products, services, or businesses, including sub merchants. We recommend that you check the privacy policies of these external sites before sharing your personal information. Furthermore, the use of cookies by our service providers or other third parties is outside the scope of this Privacy Policy; we do not have access to or control over these cookies or any data they collect.

Security of Personal Information

Your personal data security is a top priority for us. We employ widely accepted industry-standard tools and techniques to safeguard your information from unauthorized access. However, it’s important to note that no method of transmission over the Internet or electronic storage is completely secure. While we make every effort to protect your personal information using reasonable commercial practices, we cannot ensure absolute security.

We have implemented various security measures to keep your personal information safe when you place an order.

Your Rights

1. Right to Access: You may request access to or a copy of any personal data we hold about you.
2. Right to Rectification: You can ask us to correct any inaccurate personal data.
3. Right to Withdraw Consent: You can withdraw your consent for the processing of your personal data, where applicable.
4. Right to Information: You have the right to know how your personal data is processed, including the purposes of processing, types of data, recipients, storage periods, sources from which it was obtained, and whether automated decision-making, including profiling, occurs.
5. Right to Deletion: You may request the deletion of your personal data if you believe we do not have the right to retain it.
6. Right to Restrict Processing: You may request a restriction on the processing of your personal data.
7. Right to Object: You can object to the processing of your personal data in specific situations.
8. Right to Object to Marketing: You can request that we stop sending you marketing or promotional communications at any time.
9. Right to Data Portability: In certain circumstances, you have the right to move your personal data to another service provider.
10. Right to Lodge a Complaint: You may file a complaint with a supervisory authority regarding our data processing practices.
11. Right to Automated Decision-Making Protections: You have the right not to be subject to decisions based solely on automated processing and to have safeguards in place if profiling occurs.
12. Right to Know the Source: You have the right to know where your personal information originated.
13. Right to Confirmation: You can request confirmation of whether your personal information is being processed, along with the purpose of processing and recipients.
14. Subject Access Request: If you submit a request, we will provide:

Details of the personal information we are processing.
The reasons for processing.
Who has access to your data.
Information on any automated decision-making processes.
A response will be provided within 30 days, including a copy of your personal information.

Retention of Personal Information

Duration of Retention of Personal Information

We shall retain your personal information only for the period necessary to fulfill the purposes specified in this Policy unless a longer retention period is mandated, required, or permitted by applicable law for purposes such as archiving in the public interest, scientific or historical research, or statistical analysis. Such retention may be justified by compatible processing purposes, including, but not limited to, compliance with legal obligations, tax and accounting requirements, security measures, fraud prevention, or other legal necessities.

In the event that you have provided consent to receive direct marketing communications, we may retain your contact information for such purposes as long as you do not unsubscribe from these communications.

Services to Children Under the age of 18

Our products and services are intended for individuals who are 18 years of age or older and are not meant for minors, specifically those under 18. As such, we do not intentionally collect personal information from this age group. Our verification measures are designed to prevent VoomMax from obtaining data from individuals under 18.

If you are under 18 years old, you are not permitted to use this Service, provide any information through its features, register on the Service, make purchases, or participate in any interactive or public comment sections. This includes but is not limited to, sharing your name, address, phone number, email address, or any screen name or username.

If we inadvertently gather personal information from a minor without appropriate parental consent, we will promptly delete that information. If you suspect we may have information about a child under 18, please reach out to us at info@voommax.com

California Privacy Rights Act

The California Privacy Rights Act of 2020 (“CPRA”) requires us to inform California residents about our collection, use, and disclosure of personal information, along with your rights regarding that information.

1. Personal Information Collected

We may collect the following categories of personal information:

Identifiers: Name, address, email, date of birth, phone numbers, social security number, IP address, and MAC address.
Commercial Information: Transaction history and usage of our services.
Internet Activity: Data from cookies, web beacons, and geolocation information.
Other Information: Data from promotional programs and customer support interactions.

We do not collect sensitive personal information, such as health data or religious beliefs, unless VoomMax is the intended recipient of those communications.

2. Sources of Information

Personal information may be provided directly by you or obtained from third parties, including consumer reporting agencies.

3. Use of Personal Information

We may use your personal information for:

Processing transactions and payments.
Verifying identity and troubleshooting issues.
Complying with legal obligations and preventing fraud.
Sending marketing communications and conducting customer satisfaction surveys.

4. California Privacy Rights

As a California resident, you have the right to:

Access, correct, or delete your personal information.
Request information about the personal information we have “shared” for business purposes by contacting us at legal@voommax.com. You may request details about:

Categories and specific pieces of personal information collected.
Sources of personal information.
Business purposes for collection.
Categories of third parties shared with.

6. Verification

We will verify your identity before processing requests. You may need to provide identification, and if we cannot verify you, we cannot fulfill your request. No penalties will apply for exercising your rights.

7. Do Not Share or Sell My Personal Information

You have the right to opt out of VoomMax’s sharing of your personal information. If you make requests on behalf of others, we may require a signed power of attorney. VoomMax does not sell the personal information of clients.

Changes to Our Privacy Notice

We may occasionally update this Privacy Notice. When changes occur, we will inform you of the revised “Effective Date.” If we make significant changes to how we use personal information, we will notify you via email. If you do not agree with these changes, you may cancel your account at any time. Continuing to use our Services after receiving notification indicates your acceptance of the updated Privacy Notice. The last revision date is shown at the top of the page. It is your responsibility to ensure we have your current email address and to regularly check our Service and this Privacy Notice for updates.

How to Contact Us

For questions or concerns regarding this Privacy Notice, or to provide feedback, please email us at iplegal.voommax@gmail.com or contact us at:

24285 Katy Freeway, Suite 300,
PMB 300 – 129,
Katy Texas 77494,
United States